Ascend Support App
What is the Ascend Support Application?
A small desktop application that opens a secure connection between your Dutch & Dutch products and our cloud infrastructure so our support engineers can inspect your systems remotely.
Sometimes it can be useful to have an engineer connect to your Dutch & Dutch products directly. To guarantee customer security and privacy, Dutch & Dutch is technically unable to open a connection to any of your products. To give one of our engineers access to one of your speakers, the connection must be opened from the customer’s side. This is what the Ascend Support Application is for. After downloading and installing it on a local computer, it will discover all Dutch & Dutch products that are connected to the same network. You can then open the connection by clicking the Start button.
How to use the Ascend Support App
Download and install the application
Run the application
Press Start
The app will now search for speakers on the network, once the speakers show up as Ready for Support the connection is ready for support.
Note: You can press Stop or close the application to close the connections at any time if you wish to stop the session.